Privacy Policy

How STAR TOOL Handles Your Data

Last updated: 3 September 2025

Scope What we collect How we use it Legal basis Sharing Retention Your rights Cookies Security Contact

1) Who we are & scope

STAR TOOL FOR CONSTRUCTION EQUIPMENT & MACHINERY RENTAL CO. (“STAR TOOL”, “we”, “us”, “our”) operates from Al Quoz 4, Dubai and provides rental of tools, machines and related services across the UAE.

This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit our website (startoolrental.ae), contact us (phone/WhatsApp), interact via social media, or rent equipment from us. It applies to customers, prospects, suppliers and website visitors.

This policy is designed to align with internationally-recognised privacy principles and applicable UAE laws. If you are in the EU/UK, the rights listed below also reflect GDPR-style protections.

2) Personal data we collect

  • Identity & contact: name, company, phone/WhatsApp number, email (if provided), delivery address or site location.
  • Rental details: equipment requested, dates, quantities, accessories, instructions, photos you share for site checks.
  • Billing: invoice and payment details (handled via secure payment partners; we do not store full card data).
  • Communications: messages and call notes (phone, WhatsApp, website forms, social media DMs).
  • Device/usage: IP, browser type, pages visited—used to secure and improve our site. If analytics/cookies are enabled, see “Cookies”.
  • CCTV at our premises (shop/warehouse) for safety and loss prevention—sign-posted on site.

We collect data directly from you and, where needed to deliver a rental, from third parties you authorise (e.g., your site contact). We do not collect special category data.

3) How we use your data

  • To respond to enquiries, create quotes and manage bookings.
  • To deliver, collect and service equipment; verify identity and arrange access to sites.
  • To issue invoices, process payments, and manage deposits/refunds.
  • To provide support, safety guidance and maintenance records.
  • To improve our site/services; prevent fraud and misuse.
  • To send service messages (delivery times, confirmations). Marketing is only with your consent.

4) Lawful bases we rely on

  • Contract — to provide the rental/service you requested.
  • Legitimate interests — secure, efficient rental operations (balanced against your rights).
  • Consent — for optional communications/cookies; withdraw any time.
  • Legal obligation — records, tax and regulatory duties in the UAE.

5) When we share your data

We do not sell your data. We may share it with:

  • Service providers (delivery partners, payment processors, IT/hosting, analytics, SMS/WhatsApp gateways) under confidentiality and data-protection terms.
  • Authorities/insurers/legal where required by law or to protect rights/safety/equipment.
  • Another business during a merger or asset sale with equivalent protections.

Data may be processed outside the UAE with appropriate safeguards.

6) How long we keep information

  • Rental & invoicing: up to 7 years (or as required by UAE law).
  • Enquiries/quotes: up to 24 months after last contact.
  • CCTV: typically 30–90 days unless needed for an incident.

When no longer needed, data is securely deleted or anonymised.

7) Your privacy choices & rights

  • Access/correct your personal data.
  • Delete, restrict or object to certain processing (where applicable).
  • Withdraw consent for marketing/non-essential cookies.
  • Data portability (where applicable).

Contact us using the details below. We’ll verify your identity and respond promptly.

8) Cookies, analytics & tracking

We use essential cookies for site functionality. With consent, we may use analytics to improve performance.

  • Essential: security, session, preferences.
  • Analytics: traffic/usage (only if you consent).

9) How we protect your data

  • Access controls, staff training, least-privilege.
  • HTTPS and reputable hosting.
  • Vendor due diligence and contractual safeguards.

10) Children’s privacy

Services are for adults/business users. If a minor shared data, contact us and we’ll act promptly.

11) Links to other sites

We aren’t responsible for third-party privacy practices; review their policies.

12) Changes to this policy

We may update this page and post the new effective date.

13) Contact us

Message us Call now